Last Updated: JANUARY 9, 2026
In a world of digital breaches, we view privacy not as a compliance checklist, but as a structural engineering challenge. We have designed our internal systems to act as a fortress for your information, ensuring your business and your customers remain safe by design.
To build systems that "fill tables and book appointments," we need to process specific types of information. We only collect what is structurally necessary for the engine to run.
- Identity Data: Names, business details, and contact information required to establish our partnership.
- Operational Data: If we integrate with your POS or Inventory, we process transaction data to generate your analytics dashboards.
- End-Customer Data: Information your customers provide via the apps or websites we build for you (e.g., loyalty sign-ups, bookings).
We do not sell data. We are in the business of selling systems and knowledge. Any data flowing through our architecture is used strictly to drive the "Innovation" and "Knowledge" promised in our mission.
We use your data to:
- Deploy and maintain your 'Digital Storefront' and 'Loyalty Engine'.
- Generate the 'Pulse Reports' and analytics that help you make business decisions.
- Communicate with you regarding system updates, security alerts, or strategy audits.
Modern digital architecture relies on specialized tools. We utilize a "Low-Code" tech stack to keep your costs low and your speed high. This means certain data passes through trusted infrastructure partners.
We carefully vet every tool in our stack (e.g., Webflow, FlutterFlow, Google Cloud) to ensure they meet our "Safety Engineer" standards. We do not share data with marketing networks or unauthorized vendors.
We understand that as a brick-and-mortar business, your relationship with your local customers is your most valuable asset.
The "Client Ownership" Guarantee: While IDK Solutions builds the database structure, the list of customers inside it belongs 100% to you. We will never contact your end-customers directly or use their data for our own marketing purposes.
We treat digital security with the same seriousness as physical security. We employ industrial-grade encryption, secure access protocols, and regular "Innovation Audits" to identify potential vulnerabilities before they become problems.
While no digital environment is immune to risk, we act as your first line of defense, monitoring the perimeter so you can focus on the floor.
Transparency is the antidote to confusion. You have the right to ask "I Don't Know" at any time regarding your data.
- Access: You can request a full export of the data we hold on your business.
- Correction: You can ask us to fix any inaccuracies in your records.
- Deletion: You can request the deletion of your account (subject to the 12-month contract terms regarding active systems).